For purchases directly sold and shipped by Dynasty Gallery only.
We do not accept claims for items that were sold by a retailer.
For purchases made through one of our retailers, please refer to their unique store returns/claims policy.
Please keep the original packaging and the damaged item(s) as they may be needed to substantiate a claim with the shipper.
All items must be kept at the delivery location until further notified.
*Note: We do not accept claims for items damaged in stores or after items have been purchased at retail locations.
If there is/are missing item(s), please check your packing slip to make sure it was shipped.
If it was noted as shipped, please make sure all boxes were delivered. You can find the tracking number on your invoice or shipping confirmation.
Please include in your claim:
- Your Name and/or Business Name (if applicable)
- Dynasty Gallery Invoice or Order #
- Item Number(s)
- Please describe the issue.
- If broken, where was it broken? Were the boxes damaged?
- Upload Photo(s) of the issue(s) or text to (415) 864-5084.
Please use our online claim form to submit your information: Click here